Get in touch with our team for support, sales, or general inquiries
We're here to help you with any questions about our school management platform. Whether you need technical support, sales information, or have general inquiries, our team is ready to assist you.
support@safeney.com
For technical support and inquiries
0683386096
Monday - Friday, 8:00 AM - 5:00 PM EAT
[Your Company Address]
Dar es Salaam, Tanzania
Available for all plans. Email support during business hours with 24-hour response time.
For STANDARD and PREMIUM plans. Priority email and chat support with 4-hour response time.
For ENTERPRISE plans. 24/7 priority support with dedicated account manager.
For technical issues, please email support@safeney.com with your school name, admin email, and a detailed description of the issue. Include screenshots if possible.
Please include: 1) Your school name, 2) Admin email address, 3) Detailed description of the issue, 4) Steps to reproduce the problem, 5) Screenshots or error messages, 6) Browser and device information.
Feature requests and bug reports can be sent to support@safeney.com. For bug reports, please include as much detail as possible about the issue.